Legal

Cancellation and refunds

Effective 14 October 2026.

Pillwise is operated by Solemark LLC. Paid plans are billed through Stripe, monthly or as a yearly pool, in US dollars.

Cancel anytime

Cancel from Billing in your account. There is nothing to call and no notice period. Your plan stays active to the end of the period you have paid for, a month or a year, and you can use its remaining lookups until then. After that we do not charge you again. Your Sandbox key keeps working.

To stop extra blocks without cancelling, turn off auto-buy under Billing. Lookups then stop a day after the block runs out.

Refunds

Payments are not refunded for a partly used period or for unused lookups. This covers monthly plans, yearly pools, Cabinet add-ons, and blocks bought by auto-buy.

We refund in full, to the card that paid, when:

• we charged you by mistake: a duplicate charge, the wrong amount, or a charge after you cancelled;
• we end the service for reasons other than a breach of the terms. In that case we refund the unused part of the period you paid for.

Tell us within 60 days of the charge. Refunds usually reach your card in 5 to 10 business days.

Changing plans

Moving to a bigger plan charges the difference for the rest of the period right away. Moving to a smaller plan leaves a credit on your account, which pays toward your next invoices. Credits are not paid out to your card.

Cabinet data

When a Cabinet add-on ends, the BAA governs how member data is returned or deleted.

Custom volume

Plans billed by invoice follow the terms in your order.

Questions and disputes

Ask about a charge through contact, choosing Billing. Please talk to us before disputing a charge with your bank. Most problems are faster to fix directly, and you can still dispute if we don't.